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Listen to John
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John is a technical training manager for Motorola's Home & Networks Mobility - North America/Global iDEN Organization. He is responsible for the design and development of courseware (~20 courses) in support of Motorola's iDEN, Harmony, and WiMAX Technologies for numerous Wireless Carriers throughout the world.
Prior to his Motorola career, John spent 10 years in the Air Force, 7 of which included the design and development of courseware in support of the 1996 Comprehensive Nuclear-Test-Ban Treaty.
John is also an avid golfer and Wisconsin teams’ sports fan.
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Listen to Brian
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Brian Makowski is a 15-year veteran Project Director, Manager, and Training Specialist with O/E Learning, Inc. Mr. Makowski was appointed Vice President in January 2005 and is currently responsible for business development, instructional systems development, and technology research and development. Mr. Makowski started his career with O/E Learning in May of 1994, immediately following a five-year term at IBM working as an Education Instruction Specialist. He specializes in the use of technology in the training and education fields. He joined O/E Learning as a Multimedia Developer working on interactive courseware instructional design and became a Project Manager and Director working on many instructor-led and technology-based training and performance improvement programs. Mr. Makowski has presented at many leading industry events covering such topics as Simulations in e-Learning, Knowledge Management, Training ROI, and Blended Learning. He is a member of the International Society of Performance Improvement (ISPI) and the Project Management Institute (PMI) and actively supports the use and integration of standardized project management and instructional design principles into workplace performance initiatives.
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Jeff Malehorn, a GE Company Officer since 2001, is the leader of Commercial
Distribution Finance (CDF), a unit of GE Capital, Americas. CDF is a leading
provider of specialized financing products and services that facilitate the
manufacture, distribution and sale of consumer durables including: watercraft,
motorsports, RVs, manufactured housing, technology products, electronics,
appliances, and trailers. Additionally, Jeff serves as Co-Leader for GE Capital,
Americas* Commercial Council – the designated forum for best practice sharing.
Prior to this role, Jeff served four years as President and CEO of GE Healthcare
Financial Services, a provider of capital, financial solutions, and related services
for the global healthcare market.
An experienced global leader who has spent the majority of his career growing
financial services businesses, Jeff served as President and CEO of GE
Commercial Finance’s Global Financial Restructuring business based in Tokyo,
where he helped drive global business growth buying distressed debt in Europe,
Asia and the Americas. He also led GE Real Estate’s European business for three
years based in Paris, and has managed GE Real Estate's U.S. debt and equity
originations, and the senior living, hospitality and related operations-based ventures.
Throughout his career, he has held positions in risk, portfolio and operations
management as well as business development and process improvement.
A 25-year GE veteran, Jeff started his career in the Financial Management
Program and later conducted and led numerous financial and operating business
reviews with a four-year leadership development assignment in GE’s
Corporate Audit Staff.
Passionate about giving back to his community, he is GE’s Corporate Citizenship
Leader for Chicago, a Campaign Cabinet Member for United Way, Executive
Advisor with the Metropolitan Planning Council and a Business Leadership
Representative for Workforce Chicago. Jeff is also a Regional Board Member for
the American Heart Association, Junior Achievement and Building with Books.
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Mickey is an expert in social media and learning with extensive research and practice in these fields. Faculty member of Graduate Program in Training & Development.
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Listen to Catherine
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At School for New Learning-DePaul University, Catherine helps individuals articulate their educational, professional and life goals and create programs of study toward achieving those goals.
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Highly motivated, results-oriented Diversity Official skilled in leadership, program management and talent acquisition. Superior communication/presentation skills and keen ability to transform languishing programs into world-class operations. An energetic and enterprising leader with extensive experience in implementing a variety of diversity and community strategies.
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As the Principal resource at OneWorld Business Resources, Roy bring 30 plus years to a business that guides companies and people to maximize their day to day performance while supporting a balanced life style. As trusted partners, our objective is to build sustainable practices that can be measured and owned by every team member in the company through strategic planning, leadership, sales and customer loyalty development processes. Previously Roy was with Unilever, Manager for North American Learning & Development, and with Sizzler Int. where he served as the International Director of Training.
As an associate Strategic Selling® trainer, Roy has facilitated the Strategic Selling process for more than ten years and incorporates cross-functional teams to build strategic sales & leadership talent. You can read Roy's interview featured in Miller Heiman Article Series on A Study Identifies How Global Giant Compares to Winning Sales Organization.
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Elliott Masie is an internationally recognized futurist, analyst, researcher and humorist on the critical topics of technology, business, learning and workplace productivity. He is the editor of Learning TRENDS by Elliott Masie, an Internet newsletter read by over 46,000 business executives worldwide, and a regular columnist in professional publications. He is the author of a dozen books, and is the convener of Learning 2008.
He heads The MASIE Center, a Saratoga Springs, NY think tank focused on how organizations can support learning and knowledge within the workforce. He leads the Learning Consortium, a coalition of 240 Fortune 500 companies cooperating on the evolution of learning strategies, including UPS, Allstate, Sears, Bank of America and the U.S. Departments of Defense and Labor.
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Listen to Bruce
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Hands-on manager with entrepreneurial passion and energy tempered with the discipline and experience gained from domestic and international senior executive roles (CEO/COO/EVP) in the information services business. Extensive experience in the US, UK & India building and running business units in internet publishing, financial information services, healthcare informatics and business process outsourcing (BPO). Key strengths include business development finesse coupled with astute operational and financial management, and interpersonal skills honed in a multi-cultural environment. Demonstrated ability to build a strong corporate culture grounded in quality metrics with teams that deliver sustainable operating results that are exceptional.
In summary, I spent the fist half of my career learning how to manage people and an I/S in a multi-national setting, and the second half learning how to manage a B/S and the ins and outs of corporate governance in the US and India.
Specialties:
International business (UK, India, EU), business development, managing information services business entities, capital structure, mergers and acquisition,
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Listen to Judy
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Judy Matijevich is an Independent Service Delivery and Operations Executive with over 28 years of diverse experience in contact center management, customer experience, associate engagement, and performance improvement. She is skilled in implementing training and quality interventions to improve performance and drive business results, and has balanced operations experience, including fulfillment, workflow, business continuity, facilities, site selection and offshoring. Over the years Judy has championed best call center practices locally and internationally.
In her most recent corporate role as Senior Vice-President, Customer & Associate Experience Executive at Bank of America, Judy was responsible for developing and supporting customer and associate experience strategies for the bank’s deposit contact centers which consisted of 9,000 agents across 20 sites. She focused on customer treatment and problem handling, associate engagement, recognition and reward, and internal communications. Judy also worked on a cross-functional team to develop and pilot a social media strategy that proactively collected and resolved customer issues.
Previously, Judy was the Senior Vice-President, Regional Call Center Manager at LaSalle Bank, where she collaborated with senior leadership to develop an integrated “virtual branch” strategy for ATM, Web and Call Center channels and managed a 500-seat, multi-site call center. Judy was responsible for overseeing all aspects of internal and external customer touch, including voice-to-voice customer service and retail help desk, online banking and email, inbound and outbound telesales, and all of the associated support functions.
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